There's always room for improvement right? And we are always looking for customers to help us. No matter your background or personal circumstances, we're sure you can help.
Tenant satisfaction measures
From April 2023 the government requires all housing providers in England to collect data on a new set of satisfaction measures formed and developed by the regulator of social housing to assess how well landlords are performing at providing good homes and services.
You said, we did
We collect feedback from you our residents in a number of ways. Whether it's in person at our coffee mornings, at resident engagement events, as part of our complaints process, in tenant satisfaction surveys or as part of our neighbourhood support. We're sharing you said, we did updates on how your feedback is being used to change or improve things.
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