Staffs Housing

Need to contact us about a repair?

Like many other housing providers across the country, we’re struggling to repair our customer’s homes in our usual target times. Read our update to find out the best way to report a repair.

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Affordable housing: A home for all. 
Whether it's for rent or ownership, Staffs Housing has a home built around you.

Serving our customers and creating great experiences that make you smile are the most exciting part of our job. At Staffs Housing, you and your home matter.

Our news

Welcome to the Staffs Housing News hub. Take a look at all of the ways we are working to make sure you all have a house that you're proud to call home. 

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Older Woman Helping To Clean Up Communtiy 27/06/2022 We're helping to clear up communities in Abbey Hulton with a week of action
This summer we're launching our very own community clean up week called The Big Green Summer Clean. It’s a week of action that’s helping to transform local spaces in the communities residents call home.
Mal Mullet (3) 31/05/2022 Selfless Staffs Housing volunteer invited to Queen's Platinum Jubilee celebrations
Volunteer Mal has been invited to celebrate the Queen’s Jubilee in style this weekend thanks to an anonymous nomination. It means he’ll be able to attend the Trooping of the Colour as well as an afternoon tea celebration in London.
Jasmine (1) 16/05/2022 Moving on up to a better home and a better future
Our residents have been able to complete free live and learn courses. These course have helped boost CVs, gain college or university spaces, rebuild confidence and discover new hobbies. Here's how resident Jasmine made the most of them and is now looking forward to an exciting career in Environmental Science.
Adobestock 207729376 06/05/2022 “Please don’t litter our streets and community” Abbey Hulton resident fights to keep his community clean and safe for his neighbours
Hard-working resident Tony has been tidying up his community by litter-picking everything from cans to bulky bags of clothes and shoes.
Brian Watt And Laura Bowling Wootton 22/04/2022 Catering success - putting the needs of residents first
Over the last twelve months the Catering Team at Staffs Housing have been working hard to make sure what's on offer meets residents’ needs.
Older Woman Doing A Low Intensity Exercise Class With Other People 19/04/2022 Introducing the new wellbeing hub at West End Village!
This month we’re launching a new wellbeing hub at West End Village. The hub will help residents and the wider community regain confidence and improve their health and wellbeing after the pandemic.
Plumber 22/03/2022 Update on our repairs service
Like many other housing providers across the country, we’re struggling to repair our customer’s homes in our usual target times. Read our update to find out the best way to report a repair.
Counter Fraud Partnership 18/03/2022 Spot the cheater: tackling tenancy fraud to make sure affordable homes can be accessed by those that need them
Ann And Ange 17/03/2022 “The falls prevention sessions have helped me get back on my feet again”
Village residents have been busy taking part in weekly falls prevention classes to help them regain strength and avoid falling at home.
Sarah Jackson Hedges (1) 08/03/2022 Housing Officer Sarah is running 50 miles on her 50th birthday to raise money for mental health services
Housing Officer Sarah is taking on a huge challenge to run 50 miles to raise money for people affected by their mental health.
IMG 7042 Edit 02/03/2022 West End Village residents’ welcome staff at coffee morning
Residents joined us at our West End Village coffee morning last week to meet different teams, share feedback and help us improve our services.
Pat Copestake (10) 23/02/2022 Rowan Village salon: under new management!
Residents and staff at Rowan Village and Lime Tree Court, Meir welcome new hairdresser Pat as she takes over the on-site hairdressers.
Carol Edit 18/02/2022 “The Bradeley Village catering team made my Valentine’s!”
Bradeley Village resident Carol moved to the village over five years ago. This Valentine’s Day, she shared how catering staff Elaine and Sylvia went out of their way to make residents feel special.
Mum And Child Doing The Washing Together 11/02/2022 Use these energy saving tips to save on fuel costs
Running a home can be expensive, especially with rising fuel costs. That’s why our Money Advice Team is here to help you make the most of your money and help with any money or debt worries that you might help.
Couple Cooking In Kitchen 11/02/2022 Could you benefit from money towards your fuel costs?
Running a home can be expensive, especially with rising fuel costs. That’s why our Money Advice Team is here to help you make the most of your money and help with any money or debt worries that you might help.
Dean Marsh 11/02/2022 Coffee mornings coming to a scheme near you!
After the success of Oliver Lodge we’re pleased to announce that we’re going to be hosting coffee mornings throughout 2022, and we could be coming to your scheme soon!
Young Couple Hugging Near Window 09/02/2022 Have your say about proposed new tenant satisfaction measures
The Regulator of Social Housing wants your views on its new system for assessing how well Staffs Housing and other social housing landlords are doing at providing good-quality homes and services.
Bert Oakwell Court (1) Edit (1) 14.01.22 Celebrating resident Bert's 98th birthday!
Resident Bert moved into his home in 1978. Nearly 44 years later, he is still very happy in his Dresden home and recently celebrated his 98th birthday. Here’s his incredible life story and his plans for 2022.
Man Turning Down The Thermostat In His Home 10.01.21 Cutting your energy costs could save money and the planet too.
Energy bills are forecasted to rise by 30% in 2022. More than two million UK households are in arrears with their energy suppliers. Therefore, it's important now more than ever to look at how you can reduce the cost of your gas and electricity to save money.
Karwan Ali 3 Fountain Court (4) Reduced 07/01/2022 A safer community for Karwan and his family.
Karwan, and his wife, moved into their Burslem home in 2018. They didn’t feel safe in the neighbourhood they had been living in and after living with family, wanted a place of their own.
Two Women Talking On A Laptop In Christmas Hats In Their Home 24/12/2021 Moving out of mums: Sisters Molly and Lauren find independence thanks to shared ownership.
Sisters Molly and Lauren bought their shared ownership home earlier this year after both wanting independence. They were both living at home with their mum, but wanted a place to call their own.
Elizabeth Stokes LTC Resident 20/12/2021 Derelict, anti-social hotspot is transformed into affordable village living for over 55s in Meir
Earlier this year we finished transforming the once derelict Station Hotel Pub in Meir into brand-new affordable homes for the over 55s. The former hotspot for anti-social behaviour is now home to 18 residents who share communal facilities such as café, restaurant and gym at neighbouring Rowan Village. Find out what new resident Elizabeth has to say...
Plumber 15/12/2021 Update on our repairs service
As we approach the winter break, we wanted to update you on our repairs service. Unfortunately, as we approach the end of the year, we’ve had an increase in winter-related repairs, ICT issues as well as a shortage of staff and materials. So, like many other housing providers across the country, we’re struggling to repair our customer’s properties in our usual target times.
Maragaret And Judith (11) 13/12/2021 Community spirit helps residents at Bentilee scheme get through the pandemic
In March 2020, when the country went into lockdown, those shielding without family nearby struggled to reach essentials like food and medication. Residents at Staffs Housing’s Stirling Close came together to make sure this wasn’t the case for those shielding at their scheme.
Sign And Show Home 09/12/2021 7 reasons to live at Cecilly Mills, Cheadle
Our latest shared ownership development, Cecilly Mills, is due to be completed next summer. The development of two and three homes has proved popular, with only two homes remaining. The homes, that start from just £92,500 for a 50% share, have spacious living areas, fully turfed gardens and private driveways. Take a look at our 7 reasons to move to Cecilly Mills, Cheadle here…
Brian Thompson And Laura Dalton (8) 30/11/21 Gardening competition: winners announced
We’re celebrating our green-fingered residents who transformed their outdoor spaces during the pandemic. Residents across our 3,000 homes were invited to enter a gardening competition to find the best plant displays, communal gardens, individual gardens and allotments. This month, Housing Manager Laura Dalton congratulated the six winners and three runners-up including resident Brian who won the ‘nicest garden’ prize.
Casey Fulham (2) 25/11/2021 Making home ownership more affordable for single buyers: Michelle’s story
Single buyer Michelle bought a brand-new home at Saxon Gate, Crewe this summer. She needed a home for herself and daughter Casey to live in after a relationship breakdown. Shared ownership helped Michelle buy a brand new home with a smaller deposit and monthly payments, read her story here.
Daniel Whitmore (2) 19/11/21 Handyman Dan brings positive change to the residents and staff at our over 50s homes this international men’s day
This international men’s day we’re appreciating Dan our village handyman who brings positive change to his community and workplace. He was nominated by his colleagues for always going above and beyond and helping others where he can.
WEV 11.11 11/11/2021 Celebrating the lives of those we’ve lost this Remembrance Day
This Remembrance Day West End Village residents are celebrating the lives of those sadly lost in the last 18 months.
Younger Woman With Keys To New Home 22/10/2021 “Shared ownership meant I could move into my dream home and get on the property ladder faster than I thought” … and you could too!
Emma bought her first home with shared ownership in last year at our Saxon Gate development in Crewe. She was able to move from a two-bedroom, first floor flat into a three-bedroom three storey home at Saxon Gate, without breaking the bank. In fact, Emma’s outgoings have stayed the same. What could shared ownership mean for you?
Jamie Sutton And Lauren Brookes Tomkinson (18) 22/10/2021 Buying a shared ownership home: Jamie and Lauren's story
Shared ownership customer Jamie bought a home for himself and his girlfriend at Saxon Gate, Crewe and was amazed at the quality of home he was able to afford... and you can too. Read more to find out how.
Shaun Rimmer And Diane Irvine (17) 06-10-2021 Wildflowers help improve resident’s wellbeing and bring back wildlife during the pandemic.
Wildflowers help improve resident’s wellbeing and bring back wildlife during the pandemic.
IMG 6443 08.10.21 Breaking down the barriers to home ownership with shared ownership: Stuart’s story
Shared owner Stuart was a first-time buyer who bought one of our phase four homes. Which were a mix of two 3-bed and two 2-bed semi-detached homes. He bought the house for him and his small family after getting tired of renting, read his story.
IMG 6524 24/09/2021 We're developing family homes to address a city shortage in Stoke-on-Trent
We're developing family homes in Bentilee to address a city shortage in Stoke-on-Trent
Mal 2 24/08/21 Resident takes on gruelling half-marathon for a charity close to his heart
After a traumatic amputation, determined resident Mal will take on the challenge of walking a brutal 13 miles across different terrains at this year’s Potters Arf on Sunday 26 September. With plans to raise money for veterans who have been through a similar journey.
John Blair Customer Services (3) 18/08/2021 Your customer voice matters to us!
We’ve developed a customer voice document that sets out how you can use your voice as a customer to ensure you’re heard for both your own benefit and for the benefit of all our other customers. We've summarised what we said in that document into easy-to-read digestible chunks click to read more.
Jon Parkes And Mark Wilkinson (1) 04/08/2021 Staffs Housing announces Ian Williams Ltd as new responsive repairs and voids contract provider
We are excited to announce Ian Williams, one of the UK's largest independently owned property services companies, will now provide our responsive repairs and voids contract. After listening to feedback and involving residents in the contractor selection process, we set a quality and cost criteria. Ian Williams scored the highest and were the best for both quality and value for money.
IMG 5140 Edit 02/08/2021 Heather's story: Reopening village facilities post lockdown
It was heartbreaking closing our much-loved facilities following government guidance, but we’re happy to say we’re now back open! West End Village resident Heather was more than ready to get back in the hairdresser’s chair once restrictions lifted, read her story.
Nic Recine Reduced Web 26/07/21 Talking Rubbish
We know it's a bit of a rubbish topic but we need your help. Only 42% of household waste is recycled in the UK. And we want to increase this percentage to stop more natural habitats from becoming landfill sites.
Older Woman Found Herself Victim To A Scam 23/07/21 Be scam aware: how you can avoid falling victim to scammers
Scams, whether they're online or over the phone, there are plenty out there. We're sharing some quick and simple tips to stop you, your friends and your family from falling victim to scammers.
IMG 5059 Edit 15/07/2021 Creating memories in the middle of a pandemic
Bill and his wife have lived at Rowan Village for over nine years and love being surrounded by a community of people. When the Covid-19 pandemic started Bill was forced to shield and everything changed. Bill found it really tough not seeing his family and friends. Luckily he had a passion that could help: photography. Bill discovered photography later in life but it soon became a favourite hobby. When the New Homes and Growth Team began work at Lime Tree Court they hoped Bill could capture the site transformation and create a photo montage of the once derelict site.
IMG 5333 12/07/2021 Meet new housing manager Laura
A big welcome to Housing Manager Laura who joined us in October 2020. Laura brings a huge variety of experience and knowledge having worked in community development, specialised homes for over 50s, anti social behaviour teams and lots more. Laura also brings a passion for making a real difference to residents and is excited to share our brand new community fund project. Read on to find out more.
IMG 5207 Edit 07/07/2021 A life changing home
Last year we built 10 bungalows on the derelict Swallows Nest pub in Newstead. Two of these bungalows were specially designed for families supported by the Donna Louise Trust. Emma and daughters Violet and Ivy; who has hypoplastic left heart syndrome (or a special heart as Ivy calls it) moved in last April. They had been living in a home that no longer met their needs and after a separation, Emma was living in her friends spare room with Violet and Ivy.
Older Man With Glasses Smiling 18/06/2021 Loneliness awareness week: how village living helped customer John feel less alone
Since the pandemic began in 2020, more people have been affected by loneliness. It's been particularly tough on those people who’ve lost a loved one. Like customer John, who moved to the Rowan Village after his wife sadly passed away. He now doesn't feel so alone, read his story.
Older Woman Working In A Shop Smiling 04/06/2021 Our amazing volunteers help make our work possible
We wanted to celebrate all of our amazing volunteers by sharing some of their stories. We spoke to volunteers from Bradeley Village who gladly offer up their spare time to help out and here's what they had to say
Adobestock 116755703 10.05.21 Mental Health Awareness Week: Communal gardens become resident Ivy’s savior as she adjusts to life without her husband
This mental health week we spoke to resident Ivy. She told us all about how the communal gardens have been her saviour throughout lockdown and after losing her husband to COVID-19.
Two women laughing outside 01/04/2021 Our new £2,000 fund hopes to help improve local communities for customers
We’ve created a £2,000 community fund to ensure we're investing in the things our customers care about.
External (6) 19/03/2021 We've built affordable homes for over 55s, bringing life back into once derelict site
We've built affordable homes for over 55s, bringing life back into once derelict site
Joanne Andrew Web 08/03/2021 A Q&A with our Asset and Compliance Manager Jo Andrew
To celebrate International Women’s Day, we spoke to Jo Andrew our Asset and Compliance Manager. She tells us all about her 31-year career at Staffs Housing, how she challenges gender stereotypes in her career and advice for any woman looking to start their career.
Brian Watt 09/02/2021 Apprentice chef to Royal engagements at the Savoy
This apprenticeship week we’re celebrating by sharing Catering Manager Brian Watt’s extensive career story that started as an apprenticeship over 40 years ago.
04/02/2021 Celebrating time to talk day with our customer service team
This #TimeToTalk day we're celebrating the amazing work of our customer service team who have been getting in touch with customers to make sure they're okay and coping with pandemic
2 Bed CGI 14/01/2021 10 reasons to live at Saxon Gate, Crewe
10 reasons to live at Saxon Gate, Crewe
Sandra (3) 20/11/2020 Village residents get ‘crafty’ for North Staffs charities during countrywide lockdown
Residents at a Stoke-on-Trent retirement village have been getting ‘crafty’ making and selling items for local charities during the COVID-19 pandemic and countrywide lockdown.
Collection Of Photos Village Deliveries 13/11/2020 Food delivery service set up for Village residents
A new food delivery service of residents at West End, Bradeley and Rowan villages has been set up during lockdown.
Staffs Housing And Staffordshire Wildlife Trust 02/11/2020 Two Staffs Housing schemes get back to nature with Wildlife Trust
New wildflowers areas have been created at two Staffs Housing schemes to help boost the local wildlife.
Goldenhill Image 2 Edited 21/10/2020 Staffs Housing regenerate land into much needed affordable housing
Local, leading housing provider Staffs Housing has begun work to transform the former Goldenhill Working Men’s Club site into much needed affordable homes.
Tim Sheail 10/08/2020 Social housing needs to be top of the government’s agenda
Social housing has never been more important than it is now, especially in cities like Stoke-on-Trent where people on average incomes can’t afford mortgages and some who claim benefits find themselves refused by the private rented sector.
Woman In Debt 20/03/2020 Appeal launched to stop loan sharks profiting from COVID-19
An appeal has been launched to raise awareness of loan sharks to stop them taking advantage of people’s hardships during the COVID-19 outbreak.
IMG 9854 07/02/2020 Staffs Housing celebrates Apprenticeship Week
This Apprenticeship Week, we're sharing the stories of our apprentices. Dan Kemp started as an apprentice in 2000 and this year he's celebrating 10 years of working with us.
Viv Bradeley Volunteer (9) 05/02/2020 My volunteering story - Viv
Over the next month, we’re celebrating all our volunteers across Honeycomb Group. This week the spotlight is on our volunteers at Staffs Housing and Viv who helps out at Bradeley Village.
Tim, Marshall, Jo & Donna Louise 24/01/2020 Staffs Housing develop adapted bungalows to support children with life-limiting illnesses
Staffs Housing has developed two adapted bungalows to help support children with life-limiting illnesses and their families, whose homes are no longer suitable for their needs.
Young Woman In Front Of Storage Heater 20/01/2020 Staffs Housing supports Big Energy Saving Week
This week is Big Energy Saving Week, is a national campaign to help people cut their energy bills and get all the financial support they are entitled to.
David And Lesley SH Customer On Sofa (10) 08/01/2020 Staffs Housing sign up to help end homelessness
We’re proud to be a member of ‘Homes for Cathy’ - a national alliance of housing associations charities dedicated to help end homelessness.
Generalelection2019 Twitter Banner 25/11/2019 Fixing the housing crisis for good!
The campaign is calling for housing associations to work alongside local MPs to make sure social housing is a priority at the next general election.
Rowan Annexe Artist Impression 05/11/2019 Building work started to improve housing options for older people in Meir
Building work has started at the former Station Hotel in Meir to create 18 new apartments for over 55s, just across the road from Rowan Village.
Honeycomb Group Logos Being Held By Staff Charlotte, Mel, Adrian, Ben And Kate (2) 16/09/2019 Say hello to a new chapter for affordable housing – say hello to Staffs Housing
After 12 months of asking lots of questions to our customers, partners and staff we are making a change.
Residents With Firemen 29/08/2019 Celebrating Starts at Home Day at West End Village
Today is starts at home day, a campaign to celebrate supported housing and the positive impact it has on thousands of lives. It’s making sure that people who need extra support will always have a safe home that meets their needs.
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