From 30 June to 6 July 2025, we’re marking ASB Awareness Week – a national campaign to tackle anti-social behaviour and raise awareness of the support available. To ensure we can support you throughout the week, we’ve pulled together key information on how to report ASB and the different ways we can help you feel safe and supported in your home and neighbourhood.
Join us for ASB surgery sessions
Throughout ASB Awareness Week, we are holding a series of ASB surgery sessions where customers can speak directly with our ASB Specialist. These sessions provide a safe, confidential space to raise concerns, ask questions, and receive personalised advice.
Session details:
· Tuesday 1 July, 10am–1pm – Stafford – St Mary’s Gate
· Thursday 3 July, 2pm–5pm – Biddulph Sylvester Community Trust
How to report anti-social behaviour
- Emergency? Call 999 if someone is in danger or a crime is happening.
- Non-emergency crime? Call 101 to report to the police.
- To report ASB to us fill out our online form at www.staffshousing.org.uk/asb email hello@staffshousing.org.uk or call us 01782 744533
When you contact us, try to include your details, what happened and when, who was involved, and how you’d like us to contact you.
What Is a noise nuisance?
Noise becomes a nuisance when it disrupts your day-to-day life, affects your wellbeing or prevents you from relaxing in your home. This can include persistent loud music, shouting, excessive banging, or DIY at inappropriate times of day.
We offer practical tools to help manage these issues. One of these is the Noise App 2.0, which allows you to record disturbances and share them with our team. We can also provide mediation services to help neighbours come to an agreement and take further action where necessary.
Hate crime: report it, don’t ignore it
Hate crime is any criminal act motivated by prejudice based on race, religion, gender identity, sexual orientation, disability, or age. Hate incidents may include verbal abuse, threats, vandalism or harassment.
If you experience or witness a hate crime, you should report it to the police immediately. You can also report it to us. While we are not a replacement for the police, we work closely with them and other partner agencies to help protect residents, provide emotional support, and ensure that the issue does not happen again.
Struggling to manage your home? You're not alone
We understand that anti-social behaviour can sometimes be a sign that someone is struggling with deeper challenges such as mental health difficulties or substance misuse. If you or someone you know is finding it difficult to manage their home, we encourage you to reach out.
We are here to help, not to judge. Our team can refer you to trusted partner organisations for support with mental health, addiction recovery, and tenancy coaching. Our goal is always to help you stay in your home, rebuild your wellbeing, and prevent problems from escalating.
What being a good neighbour looks like
Being a good neighbour helps build strong, respectful communities. Simple actions such as keeping noise to a reasonable level, looking after communal areas, being considerate with pets, and resolving minor issues calmly can make a big difference.
If you ever feel unsure about how to approach a problem with a neighbour, remember that you can always speak to us for advice or mediation support. Everyone has a role to play in making our neighbourhoods safer, friendlier places to live.
We’re here to help
Whether you are experiencing anti-social behaviour, struggling with your own circumstances, or simply have a concern about your community, we are here to help. We listen without judgement, act on reports, and work in partnership with others to create lasting solutions.
To report an issue, book an ASB surgery appointment, or learn more about the support available, please contact us:
Call us: 01782 744533
Report it online: www.staffshousing.org.uk/asb
Email us: hello@staffshousing.org.uk
Speak to us: speak to your neighbourhood officer in your scheme or customer hub
