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Meet our new Assets and Contracts Manager Neil!
Neil joins Staffs Housing and will play a vital role in ensuring the quality and value for money of our repairs, maintenance, and planned improvement services.
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We’re investing to keep your energy costs down!
This month Operations Control Specialist Sharon shares how a £170,000 home improvement project is helping customers to keep their energy costs down.
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Improving the way we handle your complaints
We've updated our complaints policy to make sure we provide the very best customer experience.
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The best ways to get in touch, revealed!
As part of our new neighbourhood and customer model, we’re keen to make it easier for you to get in touch with us – something you told us was important to you. This month, we’re sharing the best ways to get in touch or ask those all-important questions, to ensure they’re dealt with in the best way.
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Cooking up a storm!
Catering Team Leader Steph shares her plans for the future for the team and service, and celebrates some five-star news.
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We're investing in customer engagement with a NEW Customer Voice Specialist
Laura joins the Staffs Housing team this month in a BRAND-NEW role that aims to champion your voice across our homes and services.
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Introducing our new way of working!
We’re introducing a new customer and neighbourhood model with a true potters twist, that we hope will improve your customer experience.
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Selfless residents raise thousands to give back and make a difference
Residents raise thousands to help support people affected by cancer, Alzheimer’s, and motor neurone disease.
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The new complaints handling code: everything you need to know
This month we’re outlining the key changes of the code and sharing what we’re doing in response.