From customers service standards to how we're achieving value for money, this page has everything you need.

Laura Dalton (2)

Our customer service standards

We've worked closely with customers to develop our customer service standards. Your involvement has helped us make sure that these standards reflect your priorities and your expectations.

Click here to read our customer service standards

You can find out how we're performing against these standards by reading our latest annual report

If you do not think we have met the service standards we promise, please let us know. Your feedback helps us do our jobs better.

Value for money

To find out more about where your money goes, you can read our latest annual report​.

If you would like even more detail about how we achieve value for money, you can read Honeycomb Group's latest accounts.

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