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Making sure you're safe and well at home

Winter safety

As the temperature starts to drop, we're here for you. Here's some helpful advice and guidance to keep you and your family warm, safe and well this winter.

Family Warm At Home
Is Your Boiler Winter Ready (1) Troubleshoot issues with your boiler

As the temperature drops, we're here to help make sure you remain warm at home. We've put together this helpful information to help you troubleshoot issues with your boiler. 

3 Get the best out of your storage heaters

If you have storage heaters in your home, we've put together a guide to help you get better value for money on your heating system. 

6 Thaw a frozen condensate pipe

If your boiler has stopped working overnight and it was a particularly cold night, don't panic - your condensate pipe might just be frozen. We've put together an easy how-to guide to have your boiler back up and running in no time! 

Colder Weather Conditions Stay safe in icy conditions

When the temperature drops below zero, or you've had a flutter of snow, it can make everyday things a little trickier and can even impact local services too. 

Christmas Lights Festive decoration dos and dont’s

After 12 months in storage, festive lights and decorations can become unsafe. To ensure you can enjoy the season, here are some checks and precautions you can take to keep you and your loved ones save this winter.


We understand that this time of year can be hard for some people, here's some helpful resources for support. 

People Coming Together To Talk Over A Brew
Local warm spaces

Across Staffordshire and beyond, there are lots of warm spaces available to visit in your community. They're a great opportunity for you to meet new people, get social, and stay warm. 

Woman Sat Down On Sofa Looking Up At Therapist For Support
Mental health support

In the winter months, things can feel a little blue. Whether you're lonely, feeling low, or need mental health support we're here for you.

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