Repairs you need to do yourself
- Unblocking internal pipes and taps
- Easing internal doors
- Internal decorations like plaster cracks, internal paintwork and wallpaper
Household items you need to replace yourself
- Toilet seats
- Plugs and chains
- Fluorescent tubes, light bulbs and fuses
Repairs we will do, but you need to pay
- If you lose your keys, we'll charge you for replacements
- If you lock yourself out of your home and we send a contractor to let you in again, we'll charge you the contractor’s fee and the cost of replacing the lock and fixing any damage made
- If you, any member of your household or any visitor cause damage to your home through neglect, misuse or abuse we'll charge for any necessary repairs
