Report your repair with Front Door

Your repair responsibilities

Before letting us know of any repairs, you will want to know what kind of repairs we are responsible for,

Mother And Young Child Cooking In The Kitchen

Repairs you need to do yourself

  • Unblocking internal pipes and taps
  • Easing internal doors
  • Internal decorations like plaster cracks, internal paintwork and wallpaper

Household items you need to replace yourself

  • Toilet seats
  • Plugs and chains
  • Fluorescent tubes, light bulbs and fuses

Repairs we will do, but you need to pay

  • If you lose your keys, we'll charge you for replacements
  • If you lock yourself out of your home and we send a contractor to let you in again, we'll charge you the contractor’s fee and the cost of replacing the lock and fixing any damage made
  • If you, any member of your household or any visitor cause damage to your home through neglect, misuse or abuse we'll charge for any necessary repairs

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