Our customer service standards
These service standards have been developed with customers. Your involvement has helped us make sure that these standards reflect your priorities and your expectations.
Being a good neighbour
At Staffs Housing, we’re a community of staff and neighbours and we want everyone to live in a home they feel proud of. We want neighbours to get on with each other and being a good neighbour is about more that just keeping to your tenancy agreement.
Created by our tenants, our better together policy outlines what you can expect from us as your landlord, and what we expect in return.