Tenant satisfaction measures

From April 2023 the government requires all housing providers in England to collect data on how well they are performing at providing good homes and services.

Covering things that are important to you like neighbourhood support, repairs, maintenance, customer engagement and complaints handling.

We’ll assess how well we’re performing by carrying out tenant satisfaction surveys every three months, sending them out to you our residents by text or email. You’ll also be able to request a paper copy too.

We’ll be making sure that every resident has had an opportunity to have their say at least once a year.

The feedback you provide will help us to spot and resolve issues. The results also make sure we’re on the right track and are focused on the things that are important to you.

The results are then published, and the Social Housing Regulator can monitor and take action if they feel it’s needed.

We want your honest feedback on how you think we’re performing at providing good homes and services.

If you receive a survey notification, why not sit down with a cuppa and fill it out? Your feedback will then go on to help improve our services.

We’ll review your responses every three months with our Customer Assurances Group making sure that changes have been made as a direct result of your feedback.

We’ll share regular updates below and on our social media, with changes made as a result of your feedback.

From March 2024 we’ll also publish our annual performance against the measures.

If you want to find out more about tenant satisfaction measures, read the Regulator of Social Housing’s guide here.