Your rights and responsibilities

When you signed up as a tenant of Staffordshire Housing Association, you will have been given a copy of your tenancy agreement which sets out your rights and responsibilities in full. Here is a summary of the main points:

You have the following rights:

  • To occupy your home without interference from us, except when we need access to carry out repairs, inspections or gas safety checks
  • To have any gas installations that we have installed checked and serviced every year
  • To have the structure and exterior of your home kept in good and safe condition
  • To have heating, water heating, bathroom and kitchen facilities that were installed by us kept in good working order
  • To have any communal areas cleaned and maintained
  • To receive information about our services and policies
  • To confidentiality, in accordance with the Data Protection Act, when you give us your personal details
  • To be consulted if we plan to make any changes to the way your home is managed or maintained
  • To complain and receive a timely response if things go wrong

Your responsibilities

  • To pay your rent on time – it is your responsibility, whichever payment method you use
  • To tell us straight away if you have any problems with paying
  • To keep your home in good and clean condition, and to not store dangerous or flammable materials in your home
  • If you have your own garden, to keep it in a tidy condition and free from rubbish so that it does not cause a problem for your neighbours
  • Not to keep rubbish or store other items in communal areas
  • Not to park heavy goods vehicles, caravans, motor homes, trailers or boats in your car park or driveway without our permission
  • To get our permission before keeping pets
  • To report repairs quickly
  • To be a good neighbour
  • Members of your household and your visitors must not cause a nuisance, annoyance nor engage in anti-social behaviour
  • You must not commit any form of racial or other harassment
  • You must not use your home for any illegal purposes
  • You must get our permission before running a business from your home
  • To advise us of any change in your circumstances
  • To give us at least 4 weeks’ notice in writing if you want to end your tenancy