We're joining a national domestic abuse commitment to increase support for residents

Date: 09/03/2023

In England and Wales, 5% of adults experienced domestic abuse last year. Out of all homicides, 76% also take place inside homes. 

Using those figures we estimate that more than 150 residents could be experiencing domestic abuse in their homes.

It's why we've introduced vital changes by following national guidance from the Domestic Abuse Housing Alliance to improve how we provide support. 

Housing Manager Laura said that her team has had seven disclosures of domestic abuse in the last six months following the increase in support. 

She added that specialist training has helped support people experiencing abuse and encouraged other residents to come forward. 

"My dedicated team of housing officers have received training from local domestic abuse provider Glow", said Laura. 

"They now better understand the challenges and barriers faced by people experiencing abuse. 

"Over the last six months, we've had seven disclosures of abuse. Thanks to training and our new approach, the team has been able to support customers emotionally and practically. 

"This includes advocating for them with things like non-molestation orders. These are put in place to prevent a partner or ex-partner from using or threatening violence against victims. This prevents intimidation, harassment and keeps people safe. 

"Alongside that, we've also helped residents asses their housing options when they've not felt safe. This includes looking at rehoming and security options."

As well as a reactive response, Laura and the team have also introduced preventative measures. 

Laura continued: "We're rolling out training to our other customer-facing teams. We want to make sure they have the right information and guidance to support someone if they come forward. 

"The training helps staff to understand the impact and recognise the effects of abuse. It encourages them to look at the bigger picture, especially around anti-social behaviour and arrears issues, which are often tell-tale signs of abuse. 

"Alongside this, the training teaches them how certain groups of people are more vulnerable. 

"We've also removed our maintenance policy to include a section about domestic abuse. It encourages contractors to look out for signs and make sure victims don't have to pay for the repair of damage caused by perpetrators. 

"By following guidance issued by DAHA and working closely with local support provider Glow, we're hoping to address, end and overcome domestic abuse for our residents. 

Need support?

Visit our dedicated domestic abuse page
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