We’re making changes to the way we work

Date: March 2024

We want to share with you some important updates about the way we work and operate at Honeycomb Group.

Firstly, we think it’s important to explain why this is happening.

As you may know, the entire social housing sector is under a great deal of pressure due to inflation, interest rates, utility and contractor costs, as well as costs associated with compliance regulations and consumer standards, which have placed us in a challenging financial position.

You have probably seen many social housing mergers on the news. This can become a necessary step for providers, but it is a path we do not want to go down. Your feedback tells us time and time again, how much you appreciate having a local landlord, so our priority is to stand alone and remain ‘down the road’.

With this in mind, we have had to look elsewhere to find savings. In 2023, we commissioned a review of the way we operate. This review found that we could make significant financial savings by changing the way we work.

We are now in the process of proposing this change with our teams and hope you will understand that this has had to be a confidential process.

The good news is, that by removing costs within management and central services, we have been able to create more roles that deliver services in our neighbourhoods. Part of this is our new Customer Hub and Neighbourhood Model, which will take a while to set up due to recruiting, but will create a more personalised and responsive service.

Please bear with us while we work on this.

We hope to share the new ways of working with you in April/May 2024 and will be hosting coffee mornings so we can all catch up. We will let you know when these are as soon as we can.

In the meantime, please continue to contact us in the usual way to report repairs or access other services.

Best wishes,

Mary Walker
Executive Director of Operations

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