The Big Conversation: thanks for having us!

Date: 29/09/2023

Housing officer and residents standing in front of a Staffs Housing branded van at a scheme.(Pictured: residents with Senior Housing Officer Danielle)

Staff from across Honeycomb Group visit your home and community to hear your feedback.

Over the last two weeks, our customer roadshow event The Big Conversation has been underway. Staff from across the Group have been visiting Staffs Housing schemes and neighbourhoods asking for your invaluable feedback on our homes and services.

The event organised by our Customer Involvement Team aimed to provide another platform for residents like you to have your say.

It also enabled staff to ask residents what matters most to you, which will go on to shape the organisation’s strategy for the next five years.

With the rising cost of living, rather than handing out goody bags, the team had a mobile pantry on offer providing essentials like cereal, tinned products, and household essentials.

(Pictured: Housing Officer Mandy and Customer Involvement Officer Katie)

Customer Involvement Officer Katie Wakefield says the week was a success with 38 staff volunteered, 106 locations visited, 296 surveys completed, over 180 actions raised and over 600 residents spoken to.

“It’s been a brilliant week”, explained Katie.

“I want to say a big thank you to all the customers who got involved!

“Giving residents the opportunity to have their say and influence our services is so important.

“Our residents have first hand experience of what our homes and services are like, so their feedback is invaluable.

“The Big Conversation event is just one of the ways we’re helping to break down the barriers and ensuring we reach as many of our residents as possible, giving them the chance to have their say.

“The event also allowed staff from across the Group to get out and speak to customers, highlighting that residents should always be at the heart of everything they do.

“It was a great success with feedback received from over 600 residents.

“We’ll now work with teams from across the organisation using the feedback to influence our homes and services.”

Customers were grateful to see a presence in their communities offering an additional platform for them to have their say.

One resident from Fegg Hayes said: “Thanks Staffs Housing!”

“It was so lovely having you knock on our doors and being able to voice our problems if we have any.”

Another said: “The Big Conversation is a really great initiative and means we can speak to someone face to face. The pantry food parcels were also a great way of helping out too.”

Find out more about our approach to customer involvement

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