Staffs Housing announces Ian Williams Ltd as new responsive repairs and voids contract provider

Date: 04/08/2021

We are excited to announce Ian Williams, one of the UK's largest independently owned property services companies, will now provide our responsive repairs and voids contract. After listening to feedback and involving residents in the contractor selection process, we set a quality and cost criteria. Ian Williams scored the highest and were the best for both quality and value for money. We believe our shared values of quality homes and reliable, honest communication will help us continue our mission to provide quality, affordable homes throughout Staffordshire and its surrounding areas.

Contract & Compliance Manager Jon Parkes says: “We are really excited about working with Ian Williams. We share the same passion for quality homes and welcome their vast expertise and experience in the housing sector. We take our customer relationships seriously so joining an organisation that shares our supportive, reliable, current and real values is important. We want to make sure our residents remain proud to call our properties their home, and believe together, Staffs Housing and Ian Williams can achieve this.”

Ant Pycraft, Ian Williams’ Response Operations Director comments: “We are delighted to have secured this contract and look forward to working closely with the team at Staffs Housing. Our directly-employed responsive and emergency repairs and maintenance teams undertake more than 300,000 visits a year, responding to faults like leaks, heating, security and window and door problems. Fully managed and delivered by our mobile asset management system iwsys, and supported through a dedicated help desk, iwhub, we have huge experience and skills in ‘first-time’ repairs and improving key to key times.

“Culture and values are just as important as the actual physical work we do and one of the reasons we’re so excited to be working with Staffs Housing is that they share these values, like always doing our best; keeping promises; providing solutions not problems and listening to feedback. Customers are our Number 1 focus and it’s always with residents and leaseholders' best interests in mind that our teams carry out work in their homes. It’s these shared values that we collectively believe will help us establish, nurture and grow a strategic long-term relationship with Staffs Housing.”

If you're a Staffs Housing resident you will have received further information last month explaining how our repairs service will remain the same.

To report a repair call us on 01782 744533 or visit our website HERE

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