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There's lots of different ways to get in touch with us, the easiest is by email.

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Tom Harrison 6

Our head office, 308 London Road, is now closed to all visitors to enforce the Government’s guidance on social distancing. Staff will continue working to provide services for customers.

For customers who pay their rent in cash at head office you will need to set up a direct debit – just give us a call 01782 744533 and we’ll talk you through it or you can make a telephone payment using your payment card or if paying with cash at a PayPoint outlet such as a post office or shop that has a PayPoint (you will need your payment card for this).

You will still be able to contact us in all of the usual ways including email, telephone, and through our website. Our team will talk you through the repair priority and any self-isolation issues.

However, we have decided to suspend our volunteering service for our most vulnerable customers. This includes everyone in our Revival volunteering and befriending projects. If you are affected by this contact the Revival team on 0333 014 3389 or email for further advice.

Keeping our customers and staff safe and well is our top priority and we have set up a project group to monitor the situation and current government advice to help us plan for any potential staffing issues and service disruption.  Should any more of our services be affected we will let you know as soon as possible.

If you're a customer and have been asked to self-isolate

If you live in a Staffs Housing/Glow/Concrete home and have been advised to self-isolate, please let us know as soon as possible by calling 0330 094 8878

If you are a Revival customer and have asked to self-isolate, please let us know as soon as possible by calling 0333 014 3389

Where to find further information:

For updates on COVID-19:
Visit the government's website

For further information and how to protect yourself from the virus:
Visit the NHS website

For travel advice:
Visit the government's website

General enquiry

If you want to get in touch about a general enquiry you can;

You can also fill in our online form 

Shared ownership

If you want to find out more about shared ownership you can;

You can also fill in our online form

Report a repair

There's many ways to easily report a repair. You can;

You can also fill in our online form

Report ASB

If you need to report anti-social behaviour you can get in touch by;

You can also fill in our online form

Make a complaint

Sometimes we don't get things right the first time. If so, we want to hear about it so we can put things right.

You can make a complaint by filling in our online form.

Want to know how we'll handle your complaint? Click here to view our make a complaint leaflet.

We're a member of the Housing Ombudsman Service. This means that our residents can appeal to the Housing Ombudsman if you have used the complaints process and aren't satisfied with our response. 

We used the Housing Ombudsman Service's ‘complaint handling code’ when designing our complaints process. 

After completing a self-assessment, we're confident that we comply with the code (with some exceptions). This has been approved by our Board. 

Click here to contact the Housing Ombudsman Service. 

If you want to view our Complaint Policy, please email email or call us on 01782 744533.

Media enquiry

For press and media enquiries contact:

Sarah Pye – Head of Communications and Engagement
01782 743883

Laura Weston – Marketing Project Manager
01782 743841

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