Looking to get in touch with us over the winter break?
Friday 24 December - 8.30am - 2.30pm
Saturday 25 December - Tuesday 28 December - CLOSED
Wednesday 29 December - 9.30am - 4pm
Thursday 30 December - 9.30am - 4pm
Friday 31 December - 9.30am - 4pm
Monday 3 January - CLOSED
Tuesday 4 January - open as usual
If you need to contact us during the winter break, call the Honeycomb Group emergency number on 0800 00 99 00.
General enquiry
If you want to get in touch about a general enquiry you can;
- Call us on 01782 744533
- Email us at hello@staffshousing.org.uk
You can also fill in our online form
Shared ownership
If you want to find out more about shared ownership you can;
- Call us on 01782 744533
- Email us at sharedownership@staffshousing.org.uk
You can also fill in our online form
Report a repair
There's many ways to easily report a repair. You can;
- Call us on 01782 744533
- Email us at hello@staffshousing.org.uk
You can also fill in our online form
Report ASB
If you need to report anti-social behaviour you can get in touch by;
- Call us on 01782 744533
- Email us at hello@staffshousing.org.uk
You can also fill in our online form
Make a complaint
Sometimes we don't get things right the first time. If so, we want to hear about it so we can put things right.
You can make a complaint by filling in our online form.
Want to know how we'll handle your complaint? Click here to view our make a complaint leaflet.
We're a member of the Housing Ombudsman Service. This means that our residents can appeal to the Housing Ombudsman if you have used the complaints process and aren't satisfied with our response.
We used the Housing Ombudsman Service's ‘complaint handling code’ when designing our complaints process.
After completing a self-assessment, we're confident that we comply with the code (with some exceptions). This has been approved by our Board.
Click here to contact the Housing Ombudsman Service.
If you want to view our Complaint Policy, please email email hello@staffshousing.org.uk or call us on 01782 744533.
Media enquiry
For press and media enquiries contact:
Sarah Pye – Head of Communications and Engagement
01782 743883
sarah.pye@honeycombgroup.org.uk
Laura Weston – Marketing Project Manager
01782 743841
laura.weston@honeycombgroup.org.uk
