The best ways to get in touch, revealed!

Date: 04/07/2024

We reveal the best way for you to get in touch.

As part of our new neighbourhood and customer model, we’re keen to make it easier for you to get in touch with us – something you told us was important to you. This month, we’re sharing the best ways to get in touch or ask those all-important questions, to ensure they’re dealt with in the best way.

Reporting any non-urgent repairs?
Log them online here
Or by emailing

Need to ask a non-urgent question or query?
Use our online contact form here
Or email

Want to speak to someone on the phone or in person?
As well as calling 01782 744533 you can now also visit your local community hub to speak to a Customer Advisor or your Neighbourhood Officer. Find out more about our opening times and where to find your local customer hub here.

We’re hopeful that by contacting us in these ways, we’ll be able to free up our phone lines for more urgent enquiries. Thank you for your support and understanding.

Find out more about our new way of working here

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