Staffs Housing

Supporting you with ASB

Working with our partners to support your communities

Did you see Neighbourhood Officer Sharon in Longton earlier this month? Sharon joined Longton's community safety day with the council, police and the fire service. The group checked in with residents around home safety and making sure they know how to report anti-social behaviour. Remember if you're worried about ASB, our specialist Nic is here to support you just email ASB@staffshousing.org.uk

Celebrating one year of ASB Surgeries

December marks a full year since our ASB Specialist Nic launched our in-community ASB surgeries and what a difference they've made! 93% of customers said we took their ASB complaint seriously and you rated our overall score for how we support you with ASB as a 3.29 out of 4.

Passionate about safe and happy homes

Your feedback on our repairs service

We love hearing your compliments about our new repairs service. "Thank you for taking my repair report seriously. I feel listened to and valued. The repair I reported was sorted out quickly and efficiently, and it's made a huge difference" If you would like to share your experience of your repair or any of our services we'd love to hear from you at www.staffshousing.org.uk/feedback or hello@staffshousing.org.uk

Compliments about our repairs service

We love hearing your compliments about our new Repairs service. “I reported two repairs to my home, and I was so impressed by how quickly the team responded. They did an excellent job, cleaned up, and were so polite.” If you’d like to share feedback on our repairs or any of our services, we’d love to hear from you www.staffshousing.org.uk/feedback or hello@staffshousing.org.uk.

Passionate about listening

Resolving parking issues at Moreton House

Moreton House residents in Wolstanton told us that members of the public were using their private parking to collect children from nearby schools. We understand how frustrating this must be, so we contacted the local school to request a communication to all parents be shared and reviewed the parking signs around the scheme so it's as clear and prominent as can be.

Festive scheme walkabouts

In December our Neighbourhood, Property, and Communications Teams visited Kidsgrove, Talke, Burslem, and Cheadle to hear about what matters most to you. While there also giving out festive treats and essential packs provided by our repairs contractor JWI Building Solutions. If you missed the team don't worry! You can still speak to the team by calling 01782 744533 or emailing neighbourhoods@staffshousing.org.uk

Supporting you with future rent changes

Over the last couple of months, you told us that rent increases can feel confusing and that you wanted clearer information and better support. So we worked with our Customer Assurance Group to make sure that ahead of any future rent changes, residents have the right information and support when they need it most. By listening to you and working alongside our involved customers, we’ve taken proactive steps to help residents feel informed, supported, and reassured before any changes take effect.

Things you said that made us smile

"The repairs service were understanding to my own personal circumstances"

We always appreciate when you share your experiences with us, it helps us understand what’s working well and how we can keep our homes and communities safe, supported and well-maintained.This month, we received a lovely message from a customer after a repair in their home: “I was very impressed with the repair to my home. They were able to work around me and were very understanding of our personal circumstances. They were brilliant, so clean and tidy. Thank you.” Feedback like this truly means a lot. It reminds us why we work hard to deliver repairs that are safe, considerate and responsive to each customer’s needs.

"I love my new home, thanks Staffs Housing"

We’re committed to providing safe, quality and affordable homes, and to making a positive difference in our neighbourhoods. And when you share your experiences with us, it truly means a lot. This month, we received a lovely message from a customer who recently moved into their new home: “I’ve just moved into my new Staffs Housing home and I’m super impressed with my property and the service received by the team on moving in.” Feedback like this reminds us why we do what we do. Moving home is a big moment, and we’re grateful we could help someone settle in feeling supported, welcomed and happy with their new home. To all our new residents, welcome. We’re here for you every step of the way.

"I have nothing but great things to say about Staffs Housing"

It’s always sad to see a resident leave, but when you share your experiences with us, whether you’re moving in, moving on, or somewhere in between, it truly means a lot. This month, we received this heartfelt message from a customer preparing to move out of their home: “I’m moving out of my home but have nothing but great things to say about Staffs Housing. I’ve been very happy here, and the staff are always so lovely.” Hearing feedback like this reminds us of the impact a safe, supportive home can have and the importance of the relationships built along the way. To this customer, thank you for being part of our community, and we wish you all the very best in your next chapter.

Passionate about communal spaces

Fencing and gate repairs

You might have seen our Estates team replacing and fixing fences and gates at your scheme recently. This is because we've decided to bring some of this work 'in-house'. Windy and stormy weather, means we've seen an increase in the number of damaged fences and gates, and we appreciate you need things like this fixing as soon as possible. With this in mind, we've decided to complete as much of this work as possible ourselves making it easier to get these damaged fences and gates fixed for you.

Moss clearance

The wet weather can make moss and fallen leaves slippery. So you'll spot our Estates Team clearing paths and walkways in the winter months. If you notice an area that needs attention, please let us know by calling 01782 744533 or emailing hello@staffshousing.org.uk

Fly-tipping clearing

This is how much fly-tipping waste our Estates Team have collected in December. Please help to keep your communities safe and clean by raising any fly-tipping concerns, and of course always disposing of your own waste carefully.