At Staffs Housing, your feedback helps us understand what's working well and highlights the difference our repairs service makes in your everyday life.
We're pleased to share that 100% of emergency repairs were completed on time, helping customers get issues resolved quickly and get back to enjoying their homes with confidence.
Over recent weeks, we've received some fantastic feedback from customers following repairs carried out in their homes. From essential repairs to those smaller jobs that make a big difference, your comments show the importance of delivering a positive experience from start to finish.
A helping hand when it matters
When a customer reported an issue with their plumbing, we arranged for a contractor to visit and carry out the necessary repairs.
The customer particularly appreciated the care and consideration shown during the visit, sharing: "I wasn't very well, but the plumber did his work, explained everything, and locked the door for me on his way out. Excellent."
It's feedback like this that shows how important good communication and customer care can be when carrying out repairs in customers' homes.
Helping you feel safe and secure
Feeling safe in your home matters. That's why when a customer reported an issue with their intercom system, we arranged for a repair and got it back up and running as quickly as possible.
After the work was completed, the customer told us: "He was very pleasant and was good at what he did."
A working intercom provides reassurance and peace of mind, and we're pleased we could help restore that for the customer.
Taking care of the everyday things
Sometimes it's the smaller repairs that can have the biggest impact on daily life. When a customer reported problems with the hinges on their integrated kitchen appliances, we arranged for a contractor to carry out the repair promptly.
Afterwards, the customer shared: "Thanks for the repair. The workman was amazing, very polite and knowledgeable."
It's always great to hear when customers are happy not only with the repair itself, but also with the service they receive along the way.
Restoring essential facilities
When something as essential as a toilet isn't working properly, it can quickly become a significant concern.
After a customer contacted us about an issue with their toilet, we arranged for a contractor to visit, investigate the problem and rebuild the cistern to ensure everything was working as it should.
The customer praised the service they received, saying: "The contractor was friendly, knowledgeable, and knew exactly what he was doing."
By taking the time to understand concerns and provide the right solution, we can help make the repair process as smooth as possible.
Thank you for your feedback
Your feedback helps us recognise what's working well and continue improving our services. Whether it's a major repair or a smaller everyday issue, we're committed to providing a reliable service and a positive experience for every customer.
Recently had a repair completed?
We'd love to hear about your experience. Visit: www.staffshousing.org.uk/feedback
