We’re here to provide more than just a roof over your head — we’re here to make sure your home, neighbourhood and services work for you. That’s why your feedback matters so much to us.
This year, we've published a brand-new Customer Voice Report - created to highlight the real changes that have been made thanks to feedback from residents like you. It's a way of showing that when you speak up, we don't just listen - we take action.
What is the Customer Voice Report?
The report captures everything you've told us over the past 12 months - through surveys, phone calls, complaints, community visits, and conversations. But more importantly, it shows what we've done with that feedback.
This year your voice has helped us:
- Improve how we handle repairs, with clearer information on what's your responsibility and what's ours.
- Bring more staff into neighbourhoods so it's easier to speak to someone face-to-face
- Shorten call waiting times and improve communication through our hubs and monthly Be Mag newsletter
- Refresh our approach to ASB, working more closely with specialist teams and local partners.
Your feedback = real change
We know how important it is that you feel heard — and not just listened to, but acted on. Whether you’ve taken part in a survey, had a visit from our team, or dropped into one of our hubs, your input helps us make better decisions that benefit everyone.
From how we maintain homes, to how we communicate and resolve issues, your feedback is helping build a better, more responsive service.
Keep having your say
We’re proud of the progress we’ve made — but we’re not stopping here. Over the next year, we want to hear even more from you. We’re working on new ways to make it easier to get involved, whether you’ve got five minutes or want to be part of a customer group.
Your experience matters. Your opinion matters. And your voice will continue to shape the future of Staffs Housing and Honeycomb Group.
