Fuel Poverty means being unable to heat your home and here at SHA we’re trying to tackle it in many ways.

Firstly, we’re installing the latest storage heaters which use 20% less energy, meaning smaller energy bills for customers. We’re upgrading 100 properties every year as part of a long term improvement project.

We recently fitted new high heat retention storage heaters in resident Mr Grant’s home and he’s already seeing the benefits.

“I’m amazed at how little energy the heaters use” he explains. “I’ve noticed a difference on my monitor already!

“The storage heaters have new features which can help save money too. They have a room temperature option which means the heating cuts out when the room reaches 21 degrees. Then there’s the option of scheduling the heating for when you’re at work or on holiday.

“I think installing the energy efficient storage heaters is a great idea, and will really help save residents on their energy bills, I reckon I’ll be reducing mine by almost 40%!”

We’re also trying to reduce fuel costs to customers by replacing older boilers with new A-rated boilers. We’ve been replacing around 60 boilers every year, again decreasing heating bills.

Overall, we’re investing an average of £395,000 every year over the next five years, a massive £1.97 million total, on improving our customers heating systems.

Our Money Advice Team are also helping customers maximise their income by offering benefit checks and helping them to access any benefits currently unclaimed.

Mick from the Money Advice Team explains: “We help customers claim what they are entitled to, and then help them manage their income so heating is affordable.

We can help customers with heating or energy debts too, referring them to other agencies for specialist debt advice which may free up some income.

“If there are any fuel issues we can refer customers to ‘Beat the Cold’ or ‘Potteries Moneywise’ who can help customers apply for the Winter Fuel Payment, Warm Home Discount or any available grants.”

If you’re a resident worried about being unable to heat your home please give us a call on 01782 744533 and ask to speak to one of our money advisors.