Your repair responsibilities

Repairs you need to do yourself

Unblocking internal pipes and taps

Easing internal doors

Internal decorations including minor plaster cracks, internal paintwork and wallpaper

Household items you need to replace yourself

Toilet seats

Plugs and chains

Fluorescent tubes, light bulbs and fuses

Repairs we will do, but you need to pay

If you lose your keys, we will charge you for replacements.

If you lock yourself out of your home and we send a contractor to let you in again, we will charge you the contractor’s fee and the cost of replacing the lock and making good any damage caused by letting you in.

If you, any member of your household or any visitor cause damage to your home through neglect, misuse or abuse, we will charge you for any necessary repairs.