Your repair responsibilities
Repairs you need to do yourself
Unblocking internal pipes and taps
Easing internal doors
Internal decorations including minor plaster cracks, internal paintwork and wallpaper
Household items you need to replace yourself
Plugs and chains
Fluorescent tubes, light bulbs and fuses
Repairs we will do, but you need to pay
If you lose your keys, we will charge you for replacements.
If you lock yourself out of your home and we send a contractor to let you in again, we will charge you the contractor’s fee and the cost of replacing the lock and making good any damage caused by letting you in.
If you, any member of your household or any visitor cause damage to your home through neglect, misuse or abuse, we will charge you for any necessary repairs.