All residents have the right not to be harassed because of their race or ethnicity. If you make a report about staff, residents, contractors or agents of the association committing racial harassment we will carry out a full investigation and take whatever action is needed.
Definition of racial harassment
Racial harassment is any behaviour that interferes with the peace, comfort or safety of people in their home and/or neighbourhood, which is perceived to be racist by the victim or any other person.
This could include verbal abuse, hostile comments, physical violence or other abuse intended to intimidate, offend or harm a person or people because of their colour, race, religion, nationality or ethnic origin.
Reporting racial harassment
You can report racial harassment by any of our usual contact methods. Trained staff will deal with your report and carry out detailed interviews. We will of course respect your right to confidentiality and we will only take action that we have agreed with you.
Action we will take
We make a clear statement in our tenancy agreements that racial harassment is a breach of tenancy conditions and residents may be taken to court if they conduct anti-social behaviour of this kind.
We will deal with offences promptly, firmly and sensitively. We will discuss any course of action with you before we take it, and we will keep you informed of the progress of a case or investigation.
Working with others
We are a member of Challenge North Staffs (CNS), a multi-agency network which includes the police, NHS, local authorities and other housing providers. CNS coordinates information to help partners provide an effective response to incidents of racial harassment.