This week, we’ve been out and about in Abbey Hulton, Bentilee, Newcastle, Smallthorne and Norton, and we want to say a big thank you to everyone who took the time to speak with us.
Over three days, we spoke to 88 customers, listening carefully to what matters most to you about your homes and the services we provide. Whether it was a quick conversation on the doorstep or a longer discussion about specific issues, every conversation counted.
Listening to what matters to you
Many of you spoke to us about repairs and the upkeep of communal areas. These conversations are incredibly important because they help us better understand your experiences and ensure the right teams are involved to make improvements where needed.
We also heard positive feedback. Some of you told us you’ve noticed improvements in the repairs service and that it’s become easier to get through to us by phone. It’s encouraging to hear where changes are making a difference.
Why we visit
Being visible in your neighbourhoods matters to us. These visits are about more than just checking in — they’re about building relationships, understanding your concerns and making sure you feel heard.
Your feedback directly influences how we improve our homes and services. By listening to you, we can focus on what’s most important and continue making positive changes.
Thank you
Thank you again for welcoming us into your communities and sharing your honest feedback. We’re committed to continuing these conversations and working together to shape better homes and services for everyone.
Your voice matters — and we’re listening.
