For Wendy, being part of Staffs Housing is about more than just having a place to call home, it’s about helping shape homes and services for other customers too.
As a long-standing Staffs Housing customer and Vice Chair of the Customer Assurance Group, Wendy plays an important role in making sure customer voices are heard where it matters most. The group leads conversations around the things customers care about most, helping influence decisions and shape services through a true customer lens.
Alongside this, Wendy has also spent the last year volunteering as one of our Customer Void Inspectors, helping check empty homes before they are re-let to new customers.
Working alongside Voids Officer Helen Cartlidge, Wendy visits properties across Newcastle-under-Lyme and beyond, inspecting homes both inside and out to identify repairs, health and safety concerns, and anything that could impact the quality of the home for future tenants.
Using her own experience as a Staffs Housing customer, Wendy brings a valuable perspective to the process, helping make sure homes are not only safe and well-maintained, but places people can genuinely feel proud to live in.
Wendy said: “I feel that I now have a really good understanding of the voids process and the challenges involved. It’s helped me better understand repairs, health and safety, and the work Staffs Housing does behind the scenes to prepare homes for customers.”
Over the past year, Wendy has inspected homes in a range of different areas, conditions and property types, helping ensure every home is viewed through the eyes of a customer before somebody new moves in.
Her involvement has also strengthened the discussions she helps lead through the Customer Assurance Group and Repairs Focus Groups, bringing real-life insight and experience directly into conversations about improving services for customers across Staffs Housing.
Wendy’s commitment, honesty and passion for improving services is a brilliant example of the difference customers can make when they are empowered to lead conversations, challenge processes and help shape decisions. Through her work as both a Customer Void Inspector and Vice Chair of the Customer Assurance Group, Wendy is helping ensure Staffs Housing homes remain quality, affordable homes people are proud to live in.
Want to become a Void Inspector or be part of the conversation? Get in touch with Customer Voice Specialist Jayne:
01782 744533
Jayne.Tilolo@honeycombgroup.org.uk
