At Staffs Housing, we’re committed to investing in our homes and improving the services that matter most to you. Two months ago, LC Construction joined us as our new repairs provider, and the feedback so far has been fantastic.
Since starting in August, LC Construction have maintained 100% customer satisfaction with the repairs they’ve completed. Customers have praised their professionalism, responsiveness, and the high quality of their work:
- “I was so impressed with how quickly everything was handled. The team really listened to my concerns and made sure my lock was replaced for my safety. The Customer Service Team were amazing and LC Construction did a great job. I felt really supported throughout the whole process.”
- “The team were so responsive, they turned up quickly and the quality of the work was brilliant. I feel reassured knowing repairs are in such safe hands.”
- “I couldn’t be happier with the work that’s been done. The operatives were friendly, polite and took the time to make sure everything was finished to a really high standard.”
- “When I had an emergency, LC Construction came out straight away. They made me feel safe in my home again and I can’t thank them enough for their speedy response.”
- “They were outstanding, incredibly professional and mindful. Brilliant service!”
We’re thrilled to see such positive results and to hear that customers are feeling supported, listened to, and confident in the service they’re receiving. It’s a great reflection of how we’re continuing to invest in our homes and make real improvements based on your feedback.
As part of our ongoing commitment to safety and quality, we’re also welcoming Town and Country as a new contractor. They’ve successfully secured our fire safety compliance contract for the next two years, helping us continue to keep you and your home safe. Town and Country, who already look after our gas servicing and plumbing, have also been awarded our electrical works contract, further strengthening their role in maintaining safe, compliant homes.
Your safety remains our top priority. If you see a new face carrying out work in your home and aren’t sure who they are, please ask to see their ID, and if you’d like to double-check, you can call us anytime to confirm they’re part of our team.
Together with our trusted partners, we’re continuing to invest in safer, better homes and services for all our customers.
Want to find out more about how we maintain your homes? Visit www.staffshousing.org.uk/your-home/staying-safe-at-home/
