Have your say about proposed new tenant satisfaction measuresDate: 09/02/2022
The Regulator of Social Housing wants your views on its new system for assessing how well Staffs Housing and other social housing landlords are doing at providing good-quality homes and services. The system will also include a set of tenant satisfaction measures (also know as TSMs) that we will have to measure and report to them on.
This consultation closes at 6.30pm on 3 March 2022
Katie Wakefield, Customer Engagement Officer at Honeycomb Group (Part of Staffs Housing) said "This is a chance for you to have your say on how we are regulated by our Social Housing Regulator, which is the organisation responsible for making sure we do a good job.
"The new proposed measures cover everything from fire safety and water checks to how we deal with complaints and how you have your views heard and how we act on them. It's important that you have a say on the measures because you'll benefit directly from them."
If you’d rather speak to us in person, we’ll be holding a meeting for Staffs Housing customers on 15 February 12-2pm at our head office. If you want to attend please email firstname.lastname@example.org
Alternatively, you can send us your thoughts by:
- Calling or texting Katie Wakefield on 07970 944442 or 07866 933764.
- Emailing: email@example.com