COVID-19 (Coronavirus)

How we're keeping our customers safe

If you live in a Staffs Housing home and have been advised to self-isolate, please let us know as soon as possible by calling 01782 744533

Young Couple Hugging Near Window

For the safety and wellbeing of our customers and to reduce the spread of the Coronavirus we are taking the following actions:

  • Our head office, 308 London Road, is now closed to all visitors to enforce the Government’s guidance on social distancing. Staff will continue working to provide services for customers
  • Suspending all non-essential visits to customers (such as transfer inspections and settling in visits) and will respond to all queries over the phone or via email
  • For essential visits (e.g – repairs, gas servicing, welfare visits, severe anti-social behaviour incidents) we will ask you the following questions before we visit you:
    • Have you been advised to self-isolate?
    • Do you have any of the symptoms relating to the Coronavirus:
      • A high temperature – you feel hot to the touch on your chest or back?
      • A new, continuous cough – this means you’ve started coughing repeatedly.

If you answer yes to either of these questions we will make arrangements on a case by case basis to ensure that you receive the help, support and services you need.

  • It’s really important that you continue to pay your rent on time and where possible we would prefer you to pay online or over the phone (as an alternative to cash)
  • Asking you to visit our offices by appointment only
  • Cancelling all of our Live and Learn courses.
Frequently Asked Questions
If you're a customer and have been asked to self-isolate
What should I do to avoid catching coronavirus?
If get sick due to coronavirus, will you still come out to do repairs at my home?
What repairs and other home visits do you treat as an emergency?
Am I at risk of catching coronavirus from staff visiting me
What will happen if Staffs Housing has to close down due to coronavirus?
If I am sick and can’t pay my rent will my home be at risk?
How can I pay my rent if the office is closed?

If you live in a Staffs Housing home and have been advised to self-isolate, please let us know as soon as possible by calling 01782 744533

Government advice is ‘social distancing’ which means avoiding all but essential contact with other people and following good hygiene practices in your home.

We recommend that you follow official medical and health advice provided by the government.

You can find out more at https://www.nhs.uk/conditions/coronavirus-covid-19/ and https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response. We also suggest that you keep an eye on reliable news sources, such as the BBC, to stay up-to-date on developments with the outbreak.

On Monday 16 March the government updated its advice to people who are unwell. Anyone who has coronavirus symptoms such as a high temperature, dry cough or shortness of breath, is advised to isolate themselves at home for seven days. Additionally, anyone who shares a home with someone who has coronavirus symptoms should also self- isolate at home for 14 days.

Self-isolation means that you must avoid contact with other people to prevent spreading the virus to others.  So we will be unable to visit anyone who is self-isolating.

If you are in this situation, you must let us know if you are reporting a repair, asking for a home visit, or have one already arranged. Our staff will also ask you questions about coronavirus if you ask for a home visit and we would ask everyone to answer these questions honestly to help to reduce the spread of the virus.

We are now only completing essential repairs to homes. This means any repair which is necessary to protect the health, safety or security of the residents or the public, or where unchecked it may lead to further damage to property. Examples include gas leaks, major bursts or leaks, dangerous electrical faults or the total loss of heating and hot water and loss of the use of a toilet. We will also continue with essential safety checks in homes, such as gas boiler checks.

An emergency repair is one is where a repair a repair is necessary to protect the health, safety or security of the resident or the public, or where unchecked it may lead to further damage to property. Examples include gas leaks, major bursts or leaks, dangerous electrical faults and total loss of heating and hot water (October – March).

We are currently reviewing these arrangements in light of coronavirus to make sure that we are making the very best use of our resources at this challenging time and keep everyone safe.

We are following government advice which is now to avoid all unnecessary face-to-face contact. Therefore the best way to help avoid our people spreading the virus is simply to reduce the number of home visits we make until further notice.

308 London Road i s closed, but we have plans in place to help us continue providing essential services in the event of a range of emergency situations. If large numbers of staff cannot work as they are unwell we may need to further cut back services for a time while we focus on more urgent work.

We have invested in technology which means that many staff can work from home and, to comply with government advice, we are now asking all employees who can work from home to do so. These staff will continue working and providing services as normal.

We understand that this is a very unusual situation and that there may be all kinds of disruptions affecting peoples’ ability to work at this time. We may have to be flexible in response to unexpected events.

If you are sick or cannot work or have other issues affecting your ability to pay your rent, please contact us to discuss the best way of managing this situation until things return to normal. 

We will provide updates on our website should this situation change.

Our head office, 308 London Road, is now closed to all visitors to enforce the Government’s guidance on social distancing. Staff will continue working to provide services for customers.

For customers who pay their rent in cash at head office you will need to set up a direct debit – just give us a call 01782 744533 and we’ll talk you through it or you can make a telephone payment using your payment card or if paying with cash at a PayPoint outlet such as a post office or shop that has a PayPoint (you will need your payment card for this).

You will still be able to contact us in all of the usual ways including email, telephone, and through our website. Our team will talk you through the repair priority and any self-isolation issues.

Google translate Google translate
click to choose
Colour contrast Contrast
default
high
Font size Text size
down
default
up