How we’re run

Governance

We are governed by a Group Board of Management which sets our strategic direction and ensures we are performing well, effectively delivering our priorities, achieving value for money and managing risk.

Meet our Board Members (link opens in a new page)

Leadership

We are led by Group Chief Executive, Diane Lea, and Executive Directors Tim Sheail, Rob Morton and Melanie Dunn.

Meet our Executive Team (link opens in a new page)

Customer influence

Customers get involved to influence services by carrying out in-depth service assessments and making recommendations to our Customer Services Committee, carrying out mystery shops, and taking surveys and other opportunities to feed back their views and ideas. Want to get involved?