Our mission:

Building communities, sustaining neighbourhoods and improving people’s lives in North Staffordshire.

Our values:

• Always respecting our customers.
• Listening, understanding and communicating effectively.
• Making neighbourhoods work by building to the very highest standards.
• Striving for efficiency and excellence in all that we do.
• Respecting and celebrating diversity, so everyone can enjoy our housing.
• Committed to doing our job with integrity and sensitivity.
• Treating everyone fairly and always allowing ourselves to be challenged.
• Working openly and honestly.
• Recognising the value of our staff and investing in them.
• Seeking to build effective partnerships.
• Doing what we say we will.