Your tenancy handbook was developed with a panel of residents who approved the design, wording and style of the book.  Residents also chose the format of the book based on the costs of different options.

It tells you all you need to know about being a Staffordshire Housing Association tenant. 

You can download leaflets from the tenants handbook in either Word or Adobe pdf formats.

Download tenants handbook leaflets

Improving your home
Aids and adaptations
Ending your tenancy
Equality & Diversity - what it means for you
Gas safety
Getting involved and having your say
Help managing your money
Making a Complaint
Our service standards
Repairs - Your responsibilities
Repairs categories and response times
Understanding your starter tenancy
Your rights and responsibilities as an SHA tenant
Anti-social behaviour and neighbour problems
How rents are set
Racial harassment
Repairs - How to report repairs
Respecting your privacy
Service charges and estate services
Tenancy support services
Transfers and exchanges
Translations Service
Ways to pay rent