There are lots of different involvement activities for you to take part in. You can sign up for as few or as many as you like.
Postal and telephone surveys
From time-to-time we will send you a survey to complete at home, or phone you and ask you a few questions. A quick and simple way to make your voice heard.
Discussion groups
One-off meetings of between 6 and 10 customers which last up to 2 hours. Customers discuss specific service areas and develop ideas.
Email group
Join our email group and we will send you the occasional survey that way.
Reading panel
We send you draft customer documents for you to proof-read, suggest amendments and officially ‘approve’.
Scheme visits
Join staff as they inspect SHA housing schemes to make sure they meet our standards.
Website group
Help develop and improve this website by testing its functionality, searching for information and giving us your opinions.
Mystery shopping
Let us train you to be a mystery shopper, so you can test our services to see if we are meeting our service standards. Mystery shoppers visit our offices, schemes and empty homes, or test our front-line services by phone or email.
Working groups
Working groups involve staff and customers who meet regularly to review or improve a specific service area. The group remains together until the review is completed.
Residents’ groups
Residents’ groups are often formed to arrange social activities or tackle a specific issue. If you want to form a residents’ group or maintain an existing one, our customer involvement co-ordinator can help.
Customer magazine editorial panel
Help create SHA Today magazine by contributing articles, photos, ideas and puzzles. Proof-read the magazine before it goes to print.
Service Improvement Panels (SIPs)
We have SIPs covering maintenance, tenancy services, customer access, Revival Home Improvement Agency, leasehold services and Blue Mountain Housing Association. SIPs meet regularly with staff to improve the way services are delivered.
SHARP (SHA Residents’ Panel)
SHARP conducts in-depth ‘scrutiny’ reviews of up to 3 service areas each year. They report their findings and recommendations directly to Board of Management. If you want to join SHARP, we will give you all the support and training you need.
