Here you can download all the individual sections from your tenants’ handbook.
Just click on the title of the section you want from the list below, and it will download as a pdf file which you can read, print or save to your pc.
About your tenancy
Understanding your starter tenancy
Your tenancy rights and responsibilities
Ending your Tenancy
Transfers and exchanges
Tenancy services
Anti-social behaviour and neighbour problems
Help managing your money
Getting involved and having your say
About repairs and maintenance
How to report repairs
Repairs categories and response times
Making home improvements
Aids and adaptations
Your repairs and maintenance responsibilities
About your rent and service charges
How to pay your rent
How rents are set
Service charges and estate services
Complaints
Making a Complaint
General
Respecting your privacy
Equality and Diversity – what it means for you
Racial harassment
Reporting abuse of vulnerable people
