This morning, our Neighbourhoods, Property and Customer Voice teams visited Bradeley Village as part of our latest Scheme Walkabout.
Scheme Walkabouts are all about spending time in our communities, checking that things are running smoothly, and giving residents the chance to speak to us face to face about anything that matters to them. Whether it's a repair, a concern, a suggestion, or simply a chat, we're always pleased to hear from you.
It was a lovely morning, full of conversations, feedback and friendly faces. We heard about a few communal repair and cleaning issues, which the team have picked up, and it was also great to see how well residents have supported our Clear Door scheme, with items previously stored in communal areas now removed.
While the walkabout was taking place, our gardening team was also on site carrying out seasonal maintenance around the village. This included trimming hedges and clearing fallen leaves from paths and communal areas, helping to keep Bradeley Village looking its best as we head into the autumn months.
We also had the pleasure of speaking with resident Margaret, who shared her special connection to the village: "My mum moved into Bradeley Village over 30 years ago when it first opened. We used to come and visit her all those years ago. Then my sister moved in 10 years ago, and then I moved in 3 years ago. It's funny how things work.
I moved into the same flat as my mum all those years later, and I still have a bit of her old green carpet in the storage cupboard to remind me of her. It makes me smile every time I open the door.
I love it here. It's great when you get on with your neighbours and the community you live in makes all the difference."
Resident Judith also welcomed the team into her apartment and shared how much she enjoys living at Bradeley Village: "The team do everything they can to help and support us here. I love Bradeley Village, it's my home. My apartment is my safe haven, and I make it my own space. You guys are so lovely and friendly, and it's nice to see you're making a difference and care about what we think."
Sarah, our Extra Care and Sheltered Housing Officer, said: "As I'm fairly new to Bradeley Village, it was great to meet residents and spend time talking about the things that matter most to them. Building those relationships is really important, so residents feel comfortable coming to me when they need support or want to raise something with us."
If you missed the team during the walkabout, we'd still love to hear from you. You can call us on 01782 744533 or email neighbourhoods@staffshousing.org.uk.
To find out when we'll be visiting your community next, visit www.staffshousing.org.uk/schemewalkabout.
Thank you to everyone who stopped for a chat and shared their feedback with us. We always enjoy hearing from you and working together to make our communities great places to live.
